Important Changes to Internet Banking

Important Changes to Internet Banking

Attention: open in a new window. Print

At SCU we are continually assessing our technology to ensure we provide a flawless experience and the best security for our members.

To increase the security of your digital transactions and in order to ensure a smooth experience when transferring money to and from your accounts, we will roll out a few improvements on 16th September. These changes will only be rolled out for the Internet Banking and will not impact the mobile app.

Internet Banking login details changes

Currently the Internet Banking login requires the member number and access code. From 16th September the Internet Banking login screen will change and you will be required to enter your date of birth as well, in the format DD MM YYYY via a floating keypad. 

You will also have the ability to change your password to a combination of letters and numbers – via My Preferences / Change Access Code in Internet Banking.

Introducing SMS Verification

To increase the security of your digital transactions we are introducing the SMS Verification Code to our Internet Banking starting 16th September.

An SMS Verification Code is a unique code sent to your nominated mobile phone number which will be required when performing the following actions in Internet Banking:

  • Adding a new payee
  • Paying a new payee
  • Modifying an existing payee or payment
  • Updating your contact details
  • Updating or resetting password details

The SMS Verification Code will be mandatory for all our Internet Banking users. If you have a mobile phone number listed on your account, you will automatically be registered for SMS Verification and you won't need to do anything. The SMS Verification Code creates a random temporary six digit code which will be sent to your registered mobile phone number. You will be required to enter this six digit code into your Internet Banking. The current requirement to enter your access code at every transaction will be removed once the SMS Verification is enabled.

It is important that your registered mobile number is correct and always up to date. To check that you have an up to date mobile number on file, please log into your Internet Banking and select ‘My Preferences’ from the menu, followed by ‘Contact Details’.

For more details please check SMS Verification Code Frequently Asked Questions

Account Numbers alongside Account Identifiers

Currently your SCU account identifier is your member number followed by a letter and number identifying the account type (e. g. 123456S1, 123456L1.1). From 16th September along with the account identifier you will also see your account number which is a 9-digit number. We are doing this change in order to align to standards that are consistent across the banking industry and which are useful when transferring money to and from your accounts at SCU. 

If you are transacting using your account number after 16th September please log into Internet Banking and double check the account numbers in case they have changed. 

Transaction Limit changes

Please note that the External and NPP transfer limits will increase to $3,000 per day. The BPay transfer limit will also increase to $20,000 per day.

If you have any question about these changes, please call 13 61 91, email us at enquiries@scu.net.au or drop in to your local branch and one of your friendly member service officers will help you.