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Got Questions about Internet Banking? We have answers.

If you can't find the answer to your question below, please contact us.

Ask SCU
 

Registering for Access to Internet Banking


How do I register for Internet banking service?

After completing my application form to use Internet Banking, how long will it take before i can use online banking?

  • Usually within 48 hours you will receive an email from us confirming your application. Your access code will only be given to you over the phone and only once you have been appropriately identified you will then be able to log on to Internet Banking using your member number and access code.
 

Access Codes


What if I forget my Access Code?

  • You must notify us that your Access Code is not working or you have forgotten it. In such instance you will need to re-register online or call our member Contact Centre on 13 61 91

How many times can I attempt to log in with my Access Code?

  • Internet Banking will allow three login attempts before blocking access to your accounts. Contact your branch or call us during business hours for information about getting your password reset, or follow the instructions in "What if I forget my Access Code?".

Sometimes the system rejects what I have chosen as my new Access Code. Why is that?

  • There may not be a problem. When you enter your details the screen clears momentarily for privacy and security reasons. The Internet Banking system should appear within 10 seconds. Alternatively, if the screen seems to freeze then your browser might not have the high level of security encryption required to access online banking
 

Logging On


Why is the Internet Banking login screen not appearing?

  • You may have a pop-up blocker on your browser enabled. To allow the window to appear, please change your settings to allow SCU to open pop-ups.

Why is my Member Number and Access Code not being accepted?

  • The most likely reason is that you have typed your Member Number or Access Code incorrectly. You must type your Access Code exactly as you did when you changed it. Check your Number Lock Key. For more information about passwords please refer to the Question "Sometimes the system rejects what I have chosen as my new password. Why is that?". Another reason could be that your browser's Internet Options or Preferences settings do not allow acceptance of cookies.

When I enter my Member Number and Access Code and click the Sign On button, the box is clear. Why is that?

  • There may not be a problem. When you enter your details the screen clears momentarily for privacy and security reasons. The Internet Banking system should appear within 10 seconds. Alternatively, if the screen seems to freeze then your browser might not have the high level of security encryption required to access online banking.
 

Screen Display


Why do I always need to scroll down to see the full screen on each option?

  • This may be because your display settings are set to a resolution of less than 800 x 600. This may also occur because you have added a toolbar to the window display. If you are unsure of how to alter settings, please contact your PC maintenance service or the dealer from whom you purchased the PC.

Why are some boxes or buttons on my browser's window not displaying correctly?

  • Your PC could be running out of assigned memory. Close down some other applications you have open, to free up memory. Your display settings also may not be correct for your monitor, or you may not be using the correct driver for your monitor. Please contact your PC maintenance service or the dealer from whom you purchased the PC.
 

Transacting 


What is a transaction list?

  • A transaction list is a list of all your transactions over a period of time that you select. It is similar to a statement. (Note: This account transaction list does not constitute the account statement SCU is required to issue to you in accordance with the terms and conditions applicable to your account).

How far back can I print off my account transactions? 

  • You can print a list of your transactions, up to 12 months prior. You can also download your transaction history to a variety of money managing software packages.

Is there a daily limit for electronic transactions?

  • A limit of two thousand dollars applies per day for external electronic transfers.
 

BPAY 


Is there a daily limit for BPAY transactions?

  • A limit of five thousand dollars applies per day for BPAY transactions.  

If I load a future BPAY payment, how many times will it try to debit my payment? 

  • Internet Banking will attempt to debit the money five times. If sufficient funds are not available after the fifth attempt, the payment will not be made.

What is the cut-off time for BPAY payments I want to be made today?

  • Payments made before 4.00pm (EST) on a business day will be forwarded on the same day. Payments made after this time will be forwarded on the next working day.

Why do I receive a message that says my Customer Reference Number is invalid?

  • Please check your bill to ensure you have entered the number correctly. Ensure you have not entered any spaces between the numbers. If you still receive the message, please contact the payee and check the details.

Why do I receive a message saying my biller number is invalid?

  • BPAY payments can only be used to pay bills bearing the BPAY logo. Please check your bill to ensure the logo appears. Also, please check your bill to ensure you have entered the biller number correctly.

How can I check that a BPAY payment has been made?

  • You can check that it has been processed from your account by viewing transaction details on your account. Details of your BPAY payments will appear along with any other transactions you have made.

Why hasn't my BPAY payment gone through? 

  • This can happen if you did not click the 'Confirm' button on the BPAY - Confirmation screen. Cleared funds must be available in your nominated account for the payment to be made. If you have scheduled a payment to be made in the future, you must ensure that there are sufficient funds in your account to cover the payment on the day before the payment is due.

What happens if I make a mistake with a future dated payment or want to cancel it?

  • Click on the Future Payments button. All future dated payments are listed. You now have the option to view, modify or cancel a future dated payment.

If I cancel my Internet Banking access, will this cancel my BPAY payments?

  • No. If you no longer wish to make future-dated BPAY payments, you need to cancel any loaded payments before requesting cancellation of your online banking access.
  1. Click the Modify button to view or modify details of a future dated payment.
  2. Click the Delete button to delete, and therefore cancel a future dated payment.
  3. After you have deleted or modified the payment, click the Confirm button.
 

Miscellaneous


I tried to download Adobe Reader and it displayed the message 'corrupt file'. What should I do?

  • Your PC may be timing out before the download is complete. You may need to try again..

When I click on the Internet Banking Login button on the website I get a web page with 'old browser detected' on it. What's wrong?

  • Internet Banking requires the latest web-browser technology - either Microsoft Internet Explorer 5.5 and later, Chrome 20 and later or Mozilla Firefox 1.5 and later.

Can I gain access to SCU's Internet Banking from overseas?

  • Yes. You can access all Internet Banking functions from anywhere in the world. Please ensure that you maintain strict control over your Access Code details. In addition, ensure that the PC you are using has the latest virus protection and is secure.

How long can I leave the Internet Banking site open on my PC?

  • Internet Banking will time out after 15 minutes of inactivity. We recommend that you never leave your Internet Banking site open if you leave the computer you are working on. Log out of Internet Banking and re-enter at a later time if required.

Why do I sometimes receive a display with the message "System is not Available"?

  • Sometimes we perform housekeeping functions on the Internet server. These only take a couple of minutes but can interrupt service while they are in progress. We advise you to wait a couple of minutes until the system is available, or to close down your browser, wait a moment and try again. If problems persist please contact us.
 

Browser Requirements


Please ensure you are always on the latest version of your browser to ensure internet banking works correctly.